top of page
What is your return policy?Returns are accepted within 14 days of the date of delivery for any reason. The jewelry must be returned in original, unworn condition in the gift box it came in. Please contact us within 14 days to get the return started. Return shipping is the buyer's responsibility. We recommend shipping your item insured as we are not responsible for packages lost in transit. Due to their personalized nature, custom orders are non-refundable. But, we do our best to ensure you are thrilled with the design before moving ahead with production. You will receive realistic 3D renderings of the model and will have the option of viewing the 3D printed model before approving the design. You will also have the opportunity to change the design until you are happy with it. We cannot issue a refund for loss, theft, or stones/chain broken during wear. Our pieces are constructed well, but that does not mean that the stone will not break if you drop it or hit it against something. We always recommend being mindful of any jewelry you wear to avoid damage. As stones can loosen over time with daily wear, we recommend having your stones checked and tightened every year or so.
How long will it take my item to ship?In stock items will ship within 1-2 business days unless ring re-sizing is requested. Custom orders generally take between 4-6 weeks to complete, but it can be more or less. It depends on several factors including the complexity of the design, current order volume, and how long it takes to reach the final design.
I like a particular piece of jewelry, but want to change something. Can I?"Yes! All of the designs I offer can be customized to suit your tastes. I can make changes to the overall design, supply a different gemstone for center and side stones, as well as most anything else you can think of.
bottom of page