Frequently Asked Questions

What is your return policy?


Returns are accepted within 10 days of the date of delivery for any reason. The jewelry must be returned in original, unworn condition in the giftbox it came in. Please contact me within 10 days to get the return started. Return shipping is the buyer's responsibility. I recommend shipping your item insured as I am not responsible for packages lost in transit. Due to their personalized nature, custom orders are non-refundable. But, I do my best to ensure you are thrilled with the design before moving ahread with production so this isn't an issue. You will receive realistic 3D renderings of the model and will have the option of viewing the 3D printed model before approving the design. You will also have the opportunity to change the design until you are happy with it. If there is a defect in manufacture, I will either fix the problem or I will provide a full refund upon return of the merchandise for inspection. I stand behind my work and want you to be happy with your purchase above all else. I cannot issue a refund for loss, theft, or stones/chain broken during wear. My pieces are constructed well, but that does not mean that the stone will not break if you drop it or hit it against something. I always recommend being mindful of any jewelry you wear to avoid damage. As stones can loosen over time with daily wear, I recommend having your stones checked and tightened every year or so.




How long will it take my item to ship?


In stock items will ship within 1-2 business days unless ring re-sizing is requested. Custom orders generally take between 2-4 weeks to complete. It depends on several factors including the complexity of the design, current order volume, and how long it takes to reach the final design.




I like a particular piece of jewelry, but want to change something. Can I?


Yes! All of the designs I offer can be customized to suit your tastes. I can make changes to the overall design, supply a different gemstone for center and side stones, as well as most anything else you can think of.





Have a question that isn't answered?

If you have any questions about policies, custom jewelry design, etc., please don't hesitate to contact me.

Policies

Let's Keep in Touch!

Questions or Concerns?

Click here to send a message or email cmgemshop@gmail.com

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